These Terms and Conditions (“Terms”) govern your access to and use of the ElevenHertz website, https://elevenhertz.com/, and the IT, technology, development, consulting, automation, and related services provided by ElevenHertz (“ElevenHertz,” “we,” “us,” or “our”).
By accessing our website, submitting an inquiry, requesting a quotation, placing an order, purchasing services, or otherwise engaging with ElevenHertz, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
ElevenHertz provides technology and IT services to businesses and organizations.
Our services may include:
Web development
Website design and development
Full-stack application development
Cloud solutions
AI bots and AI-powered solutions
Business automation
CRM solutions
GoHighLevel solutions
Twilio and communication API integrations
SMS and communication automation
E-commerce solutions
Digital marketing and digital strategy
UI/UX design
Software development
API integrations
Technical consulting
Website maintenance and support
Custom technology solutions
The exact services provided to a client will depend on the applicable proposal, quotation, order, statement of work, or other written agreement.
You agree to use the website only for lawful purposes.
You must not:
Use the website for unlawful or fraudulent activities
Attempt to gain unauthorized access to our systems
Interfere with website functionality or security
Introduce malicious code, viruses, or harmful software
Scrape or copy website content without authorization
Impersonate another person or organization
Submit false or misleading information
Use our website to violate another person’s rights
Attempt to disrupt or overload our infrastructure
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
Submitting a contact form, quote request, or project inquiry does not automatically create a contract between you and ElevenHertz.
After receiving an inquiry, we may review the requested requirements and provide a quotation, proposal, scope of work, timeline, or other project information.
A project becomes binding when both parties have agreed to the applicable commercial terms, scope, payment requirements, and other conditions.
The scope of services will be based on the agreed project requirements.
Depending on the project, the scope may include:
Design
Development
Configuration
API integration
Testing
Deployment
Documentation
Training
Maintenance
Technical support
Any work outside the agreed scope may require additional fees, time, or a separate agreement.
Clients are responsible for providing accurate, complete, and timely information necessary for the performance of the services.
You agree to provide, where applicable:
Accurate project requirements
Necessary content and materials
Access credentials or permissions
API keys and third-party account access
Branding materials
Technical specifications
Timely feedback and approvals
Required legal permissions and consents
Delays caused by missing information, delayed approvals, unavailable third-party systems, or client-side issues may affect project timelines.
Fees for services will be communicated through the applicable quotation, proposal, order, invoice, or agreement.
Unless otherwise agreed in writing:
Payments must be made according to the agreed payment schedule.
Deposits or advance payments may be required before work begins.
Additional work outside the agreed scope may be charged separately.
Third-party service fees may be charged separately.
Taxes, transaction fees, hosting costs, domain costs, API usage fees, software subscriptions, and similar third-party charges may be the client’s responsibility unless expressly included in the agreed price.
Failure to make required payments may result in suspension or termination of services.
Some projects may require third-party services, platforms, APIs, software, hosting providers, payment processors, communication providers, or other external technologies.
Examples may include:
Twilio
GoHighLevel
Cloud hosting providers
Payment processors
Domain registrars
AI platforms
Analytics services
Email providers
WordPress or other CMS platforms
E-commerce platforms
Third-party services are subject to their own terms, pricing, availability, limitations, and privacy policies.
ElevenHertz is not responsible for outages, policy changes, pricing changes, account restrictions, API changes, service interruptions, or failures caused by third-party providers.
Where ElevenHertz implements SMS, voice, WhatsApp, or other communication functionality through third-party providers such as Twilio, the applicable provider’s rules and requirements will apply.
Clients are responsible for ensuring that their messaging activities comply with applicable laws, regulations, carrier requirements, consent requirements, and platform policies.
This may include requirements concerning:
User consent
Opt-in and opt-out processes
Messaging content
Sender identification
Privacy policies
Terms and conditions
A2P registration
Carrier requirements
Anti-spam laws
ElevenHertz may assist with technical implementation but does not guarantee approval by carriers, messaging providers, regulators, or third-party platforms.
ElevenHertz may provide AI bots, AI automation, conversational systems, and other AI-enabled services.
AI-generated responses may occasionally be inaccurate, incomplete, or unsuitable for a particular purpose.
Unless expressly agreed otherwise, AI services should not be relied upon as a substitute for professional legal, medical, financial, safety, or other regulated advice.
Clients are responsible for reviewing AI-generated outputs where human review is appropriate.
Unless otherwise agreed in writing, ElevenHertz retains ownership of its pre-existing intellectual property, including:
Software libraries
Frameworks
Templates
Development methodologies
Reusable code
Tools
Scripts
Internal systems
Know-how
Processes
Design systems
General technical concepts
Upon full payment, the client may receive ownership or usage rights to the specifically developed deliverables according to the applicable project agreement.
Third-party software, libraries, APIs, fonts, images, plugins, themes, and other third-party materials remain subject to their respective licenses.
You retain ownership of materials that you provide to ElevenHertz, including your:
Logos
Branding
Text
Images
Videos
Data
Product information
Other proprietary materials
You represent that you have the necessary rights and permissions to provide such materials to us for use in the project.
You agree not to provide materials that infringe another person’s intellectual property, privacy, or other legal rights.
Unless otherwise agreed in writing, ElevenHertz may identify completed projects or display non-confidential portions of completed work in its portfolio, website, presentations, or marketing materials.
If a project contains confidential information or the client requests confidentiality, we will respect the applicable confidentiality obligations.
Project revisions are handled according to the applicable quotation or project agreement.
Requests that materially change the original scope may be treated as additional work.
Examples may include:
New features
Additional pages
New integrations
Significant design changes
Changes to approved functionality
New platforms
Additional automation workflows
Additional work may require additional fees and an updated delivery timeline.
We make reasonable efforts to meet agreed timelines.
However, delivery dates may be affected by:
Client delays
Delayed approvals
Changes in requirements
Third-party service outages
API changes
Hosting issues
Technical dependencies
Force majeure events
Unforeseen technical issues
Any estimated timeline is therefore subject to reasonable adjustment where circumstances outside our control affect delivery.
Where applicable, clients may be given an opportunity to review and test deliverables.
Clients are expected to identify issues or requested changes within a reasonable period after delivery.
Once a deliverable has been approved or accepted, subsequent changes may be considered additional work unless the issue results from a failure to meet the agreed specifications.
Maintenance and support are provided only where included in the applicable agreement or service package.
Unless expressly agreed otherwise, ElevenHertz does not guarantee indefinite maintenance, updates, security patches, compatibility, or support for third-party software.
Support may be affected by changes to hosting providers, APIs, plugins, platforms, operating systems, or third-party services.
We aim to keep our website and services available and reliable.
However, we do not guarantee that:
The website will always be available
The website will always operate without interruption
All content will always be error-free
Third-party services will remain available
The website will be free from security vulnerabilities
We may temporarily suspend access for maintenance, security updates, technical work, or other operational reasons.
To the maximum extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.
We do not guarantee that our services will:
Meet every particular business objective
Produce a specific financial result
Generate a specific number of leads or customers
Increase revenue by a particular amount
Remain compatible with every third-party platform
Operate without interruption
Be completely free from errors
Specific performance commitments will apply only where expressly stated in a written agreement.
To the maximum extent permitted by applicable law, ElevenHertz will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to the use of our website or services.
This may include loss of:
Profits
Revenue
Business opportunities
Data
Goodwill
Business interruption
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
You agree to defend, indemnify, and hold harmless ElevenHertz, its personnel, contractors, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:
Your misuse of our website or services
Your violation of these Terms
Your violation of applicable law
Your infringement of another party’s rights
Materials or information supplied by you
Your use of third-party services
Your messaging or marketing activities
This provision applies to the extent permitted by applicable law.
Both parties may receive confidential information during a project.
Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized third parties except where:
Disclosure is required by law
Disclosure is necessary to provide the services
The information is already publicly available
The information was independently developed
The owner of the information authorizes disclosure
Additional confidentiality obligations may be established through a separate NDA or written agreement.
Either party may terminate a project or service relationship according to the applicable agreement.
ElevenHertz may suspend or terminate access to services where:
Required payments are not made
The client materially breaches these Terms
The client engages in unlawful activity
The client compromises security
Continued service creates legal or security risks
A required third-party service becomes unavailable
Termination does not automatically eliminate payment obligations that accrued before termination.
Refunds and cancellations are governed by the applicable quotation, order, service agreement, or written arrangement.
Because many ElevenHertz services involve customized development, design, configuration, consulting, or technical work, amounts paid for work already completed may not be refundable unless otherwise agreed or required by applicable law.
Any applicable refund conditions will be communicated before or during the engagement.
Your use of the website and our collection and processing of personal information are governed by our Privacy Policy.
Please review the ElevenHertz Privacy Policy for information regarding data collection, use, sharing, retention, and privacy rights.
You may not use ElevenHertz services to:
Conduct unlawful activities
Distribute malware
Conduct phishing or fraud
Facilitate unauthorized access
Send unsolicited or unlawful communications
Violate messaging or carrier requirements
Infringe intellectual property rights
Harass or harm other individuals
Circumvent security controls
Conduct activities that violate applicable laws or regulations
We reserve the right to refuse or suspend services where we reasonably believe they are being used for prohibited activities.
ElevenHertz will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
War
Terrorism
Government actions
Internet outages
Power failures
Cyberattacks
Major infrastructure failures
Cloud or hosting outages
Third-party platform failures
Telecommunications failures
Labor disruptions
Other events beyond our reasonable control
We may update these Terms from time to time.
The updated version will be published on this website with a revised effective date.
Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, subject to applicable law.
These Terms shall be interpreted and governed by the applicable laws of Pakistan, unless a separate written agreement between ElevenHertz and a client specifies otherwise.
Any dispute shall be subject to the jurisdiction of the applicable courts, subject to any mandatory rights or legal requirements that may apply.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
These Terms, together with any applicable quotation, proposal, statement of work, order, service agreement, privacy policy, or other written agreement, constitute the applicable agreement governing your use of the website and services.
If there is a conflict between these Terms and a specific written service agreement, the specific written agreement will control to the extent of the conflict.
If you have questions regarding these Terms and Conditions, please contact us:
ElevenHertz
Office: Bahria Town, Rawalpindi, Pakistan
Email: contact@elevenhertz.com
Website: https://elevenhertz.com/
