At ElevenHertz (“ElevenHertz,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, https://elevenhertz.com/, and our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to you.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
ElevenHertz is an IT services and technology solutions company providing services including web development, cloud solutions, AI bots, business automation, CRM solutions, digital marketing, technology integrations, and other customized IT services.
Our website is:
Our listed office location is:
Bahria Town, Rawalpindi, Pakistan
For privacy-related questions, you may contact us at:
Depending on how you interact with our website and services, we may collect the following information:
When you contact us, request a quote, submit a project inquiry, place an order, or communicate with us, we may collect:
Full name
Email address
Phone number
WhatsApp or other contact information you provide
Company or organization name
Project requirements and descriptions
Service preferences
Information submitted through contact, quote, or project forms
Billing or transaction-related information when applicable
Any other information you voluntarily provide to us
Please do not submit sensitive personal information through website forms unless it is specifically requested and necessary for the service.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Operating system
Device type
Referring website
Pages visited
Date and time of visits
General website usage information
Technical information used for security, analytics, and troubleshooting
We may use collected information to:
Respond to your inquiries and requests
Provide quotations and proposals
Communicate with you regarding projects and services
Deliver and manage our IT services
Develop, configure, maintain, and support websites, applications, software, and technology solutions
Process orders and service requests
Provide customer support
Manage client relationships
Send important service-related communications
Improve our website, products, services, and user experience
Understand website usage and improve performance
Detect, investigate, and prevent fraud, abuse, spam, or security incidents
Maintain the security and integrity of our systems
Comply with applicable legal and regulatory obligations
Protect our rights, property, users, and business
We will not use your personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy without providing appropriate notice where required by applicable law.
If you submit information through our contact, quote, order, or project forms, we use the information you provide to respond to your request and, where applicable, provide the requested services.
The information may be accessible to authorized ElevenHertz personnel and service providers who assist us with website hosting, email delivery, payment processing, communications, customer management, security, or other business operations.
Our website may use cookies and similar technologies.
Cookies may be used to:
Keep the website functioning correctly
Remember preferences
Improve website performance
Understand how visitors use the website
Support security and fraud prevention
Provide analytics
Support embedded third-party services
Some cookies may be placed by third-party services used on our website.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
We may use third-party providers and technologies to operate and improve our website and services. These providers may process information on our behalf or collect information according to their own privacy policies.
Depending on the services being used, third parties may include providers for:
Website hosting
Cloud infrastructure
Analytics
Email and communication services
Payment processing
Customer relationship management
Security and spam prevention
AI and automation services
SMS and communications APIs
Embedded content and media
Examples of technologies or platforms that may be used in connection with ElevenHertz services include Twilio, GoHighLevel, cloud providers, payment processors, analytics providers, and other technology partners where required for a particular project or service.
Third-party providers may process information in accordance with their own terms and privacy policies.
ElevenHertz provides AI bots, automation, and technology solutions to businesses.
Where AI or automated systems are used on our website or as part of a service, information submitted to those systems may be processed to provide the requested functionality.
We take reasonable steps to ensure that information is handled appropriately and only shared with technology providers where necessary to operate the applicable service.
Clients are responsible for ensuring that information they provide to ElevenHertz for processing is lawful and that they have the appropriate rights, permissions, and consents to provide such information.
Where you voluntarily provide your phone number and request or consent to communications from ElevenHertz, we may use your phone number to communicate with you regarding inquiries, projects, appointments, support, orders, or other requested services.
Where SMS or messaging services are used, applicable messaging terms, consent requirements, opt-out mechanisms, and carrier requirements will apply.
You may request that we stop sending non-essential communications at any time.
If you purchase services or make payments through our website or a third-party payment provider, payment information may be processed by the applicable payment processor.
ElevenHertz generally does not need to store complete payment card information when payment processing is handled by a third-party payment provider.
Payment providers may collect and process information according to their own privacy policies and terms.
We do not sell your personal information as a standalone product.
We may share information with:
Authorized employees and contractors
Service providers supporting our business
Hosting and cloud providers
Payment processors
Email and communication providers
CRM and automation platforms
Analytics and security providers
AI and technology providers
Professional advisers
Government authorities or regulators when legally required
Other parties when necessary to protect our legal rights, users, property, or security
We limit access to personal information to parties who reasonably need it for legitimate business, service, legal, or security purposes.
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain client and business records
Respond to inquiries
Complete transactions
Resolve disputes
Maintain security records
Comply with legal, accounting, tax, or regulatory requirements
Enforce agreements
Protect our legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Our security practices may include access controls, secure authentication, encryption where appropriate, monitoring, vulnerability management, and other security measures.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
Because ElevenHertz provides technology and IT services to clients internationally and may use third-party technology providers located in different countries, your information may be processed or stored outside your country of residence.
Where required by applicable law, we will take appropriate measures concerning international transfers of personal information.
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your information is used or shared
Request a copy of certain personal information
To make a privacy request, contact us using the contact information provided below.
We may need to verify your identity before completing certain requests.
Our website and services are intended primarily for businesses, organizations, and general audiences.
We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
Our website may contain links to third-party websites, platforms, social media services, or other external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of any third-party website before providing personal information.
Pages on our website may contain embedded content such as videos, images, maps, forms, or other content provided by third parties.
Embedded content may function in the same manner as if you had visited the third-party website directly. Those third parties may collect information, use cookies, or track interactions according to their own privacy policies.
If commenting functionality is enabled on portions of our website, information submitted through comments may be collected for moderation, spam prevention, security, and website administration.
We may collect information such as the name, email address, website address, IP address, and browser information submitted or associated with a comment.
We may use automated spam detection services where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When changes are made, we will update the “Effective Date” at the top of this page.
Your continued use of the website after an updated Privacy Policy is published constitutes acknowledgment of the updated policy, subject to applicable law.
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
ElevenHertz
Office: Bahria Town, Rawalpindi, Pakistan
Email: contact@elevenhertz.com
Website: https://elevenhertz.com/
